Trying to get underserved diverse populations to use a legal hotline in greater numbers requires multiple strategies, persistence, and sensitivity to the target audience. To determine how to get clients from your targeted community to use your services, you need to know something about the culture in general as well as some specifics about the particular communities in your service area. You will need to partner with groups in the particular community to get advice on how best to reach out to the group and build trust in the community.
Understanding Diversity Webinars
Other Diversity Resources
Senior Legal Helplines and Outreach to Hispanic Seniors