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January 2013 Legal Hotline Connection
Understanding Outcome Measures
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Click Here to view the Latest Webinar
Understanding Bankruptcy and What a Hotline Advocate Can Do
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Senior Legal Hotlines Structures Report
Senior Legal Helpline/Hotline Models Report
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Practice Tips for Small Hotlines
Guidance for hotlines with 1 FTE attorney or less
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Don't Miss this Conference
Equal Justice Conference May 18-21, 2011
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Webinar Available Online
Webinar 11/4: Ethical Issues and Procedures for Handling 3rd Party Callers
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Senior Legal Helpline Annual Report
Report on the activities of senior legal helplines for calendar year 2008
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Read the Report
Senior Legal Helplines Conference Call: A Chance for New Helplines to Discuss Processes, Challenges, and Ideas. October 15, 2009 3pm Eastern
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National Association of Senior Legal Hotlines Bi-Monthly Conference Call « Previous Next »
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Using Technology for Client Services in the Helpline Environment. Webinar on December 17, 2009, 3pm Eastern « Previous
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Hotline Toolkit
The Hotline Toolkit is designed to assist senior legal helplines with information and resources to effectively provide service. The toolkit pulls together articles, presentations, webinars, and sample materials on these topics. If you have a question, it is likely that someone has written something about it. If you don't see what you need in the toolkit, or have materials you would like to contribute, contact CERA at info@ceraresource.org.
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