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Using Technology for Client Services in the Helpline Environment. Webinar on December 17, 2009, 3pm Eastern   « Previous  Learn more
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Archived Legal Hotline Quarterly Articles  
Title Link
High-Tech Solutions Improve Access to Justice for Low-Income Clients By Patricia Robb42Sum07.04     
Technological Revolution for Legal Services Organizations May Change Your Practice by James Holmes23Sum02.13

Case Management Systems and Internet Applications  
101 Reasons to Use ASP by John Paul Kemp24Fall02.11
CARPLS Software by Leslie Corbett24Fall02.09
Case Management Applications19Sum01.02
CMS Series: A Review of Options Reprinted from LStechie25Win02.16
High Tech Solutions Improve Access to Justice by Patricia Robb Reprinted with permission from Cornerstone42Sum07.04
HotDocs for Legal Hotlines Based on a presentation by Marc Lauritson, Capstone Practice Systems33Win04.13
Implementing New Systems9Win98.03
Implementing Software Systems-Reprinted10Spr99.14
Introduction to Application Service Providers by John Paul Kemp19Sum01.02
Legal Files Software by Matt Ryan25Win02.12
Legal Files User Satisfaction Survey25Win02.14
LiveHelp is on the Way by David Whelan 35Sum05.03
LiveHelp Progress Report35Sum05.06
Maryland Legal Assistance Network Law Outlines     Adapted from a presentation by Ayn Crawley34Spr05.10
Other Web-based Applications for Legal Services19Sum01.13
Practice Manager Software Review11Sum99.15
Software Update9Win98.04
Software Update10Spr99.04
Using Microsoft Word Templates to Conduct Client Intake by Erin K. McBride and Brynne D. McBride, Wisconsin Judicare33Win04.07
Web-Based Applications for Legal Services19Sum01.01
High Tech Solutions Improve Access to Justice by Patricia Robb Reprinted with permission from Cornerstone42Sum07.4
HotDocs for Legal Hotlines Based on a presentation by Marc Lauritson, Capstone Practice Systems33Win04.13
LiveHelp Progress Report35Sum05.06
Maryland Legal Assistance Network Law Outlines Adapted from a presentation by Ayn Crawley34Spr05.10
Other Web-based Applications for Legal Services19Sum01.13
Using Microsoft Word Templates to Conduct Client Intake by Erin K. McBride and Brynne D. McBride, Wisconsin Judicare33Win04.07
Telephone Technology  
Assisting the “Unassistable” by Denise J. Trujillo36Fall05.15
Is Your “Client” Really Your Client? by Denise Trujillo, Law Access New Mexico38Spr06.16
Legal Hotline Conflicts of Interest by Sabrina Parker, Georgia Senior Legal Hotline38Spr06.17
Life [on a Legal Hotline] after Death [of Terri Schiavo] by Johanna Klema34Spr05.13
Phone System Acquisition Options18Spr01.17
Telephone Consultants and Services15Sum00.05
Telephone Technology 101 by Gabrielle Hammond26Spr03.06
Voice Solutions30Spr04.04
Weather and Demand for Service by Erin McBride and Brynne McBride35Sum05.10
When a Hotline Becomes a Lifeline     by Marjorie Ann Martin37Win05.13
Why Lawyers Can’t Hear by Carl Michael Rossi35Sum05.13
For additional resources, visit the NLRC's Website Best Practices Section
 
 
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