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Click Here to view the Latest Webinar
Training for Legal Hotline Intake Staff
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2010 Annual Report
The 2010 Senior Legal Helpline Annual Report on Clients, Cases, etc.
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Senior Legal Hotlines Structures Report
Senior Legal Helpline/Hotline Models Report
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Practice Tips for Small Hotlines
Guidance for hotlines with 1 FTE attorney or less
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Don't Miss this Conference
Equal Justice Conference May 18-21, 2011
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Webinar Available Online
Webinar 11/4: Ethical Issues and Procedures for Handling 3rd Party Callers
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Senior Legal Helpline Annual Report
Report on the activities of senior legal helplines for calendar year 2008
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Read the Report
Senior Legal Helplines Conference Call: A Chance for New Helplines to Discuss Processes, Challenges, and Ideas. October 15, 2009 3pm Eastern
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National Association of Senior Legal Hotlines Bi-Monthly Conference Call « Previous Next »
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Using Technology for Client Services in the Helpline Environment. Webinar on December 17, 2009, 3pm Eastern « Previous
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Tech Support
Do you want to develop a telephone intake and delivery system but don't know where to begin?
The Technical Support for Legal Hotlines Project provides technical assistance,, information, and consultation to managers of legal hotlines and organizations interested in developing legal hotlines. The Project is sponsored by CERA Resource
Project Services
Legal Hotlines egroup
To join the Legal Hotlines ListServ, contact Shoshanna Ehrlich at shoshanna@ceraresource.org
On-Call Technical Assistance
Managers of legal hotline or organizations interested in developing legal hotlines can call the Project Director, Shoshanna Ehrlich, to discuss any Hotline related matter.
Publications
Legal Hotline Connections. The Project publishes a quarterly newsletter featuring in-depth articles about legal hotlines, hotline news, statistics, and other matters of interest to hotline managers. To subscribe to this free publication please contact Shoshanna Ehrlich or access current issues here.
Cataloguing and Dissemination of Materials
The Project has cataloged hundreds of documents pertaining to legal hotlines and continues to collect and catalog materials. To access the catalog and download documents or order them in hard copy, see the resources sub-menu to the left.
Legal Hotlines egroup
To join the Legal Hotlines ListServ, contact Shoshanna Ehrlich at shoshanna@ceraresource.org
On-Call Technical Assistance
Managers of legal hotline or organizations interested in developing legal hotlines can call the Project Director, Shoshanna Ehrlich, to discuss any Hotline related matter.
Shoshanna Ehrlich, Esq.
Phone: 1-866-949-CERA(2372)
e-mail:shoshanna@ceraresource.org
Publications
Legal Hotline Connections. The Project publishes a quarterly newsletter featuring in-depth articles about legal hotlines, hotline news, statistics, and other matters of interest to hotline managers. To subscribe to this free publication please contact Shoshanna Ehrlich or access current issues here.
Cataloguing and Dissemination of Materials
The Project has cataloged hundreds of documents pertaining to legal hotlines and continues to collect and catalog materials. To access the catalog and download documents or order them in hard copy, see the resources sub-menu to the left.