BIBLIOGRAPHY

1.    ABA Standards for the Operation of Telephone Hotlines Providing Legal Advice and Information (August 2001) www.legalhotlines.org

2.    Basic Elements of Centralized Telephone and Delivery Systems (Legal Services Corp. March 1997) www.povertylaw.org

3.    Pennsylvania Hotline- A Guide for Legal Hotline Attorneys wwwpovertylaw.org

4.    State by State Directory of Legal Hotlines www.legalhotlines.org

5.    Senior Legal Hotline Annual Reports www.povertylaw.org

6.    Hotlines Outcomes Assessment Study Final Report – Phase I, (Center for Policy Research, March 2000) www.povertylaw.org

7.    State Bar of Michigan Access to Justice for All Task Force Service Delivery Subcommitee Workgroup B- Hotlines Report, (April 2000) www.povertylaw.org

8.    Legal Hotlines Satisfaction Surveys (1994) www.povertylaw.org

9.    Senior Legal Hotlines Outcomes Report (2000) www.povertylaw.org

10.    Hotlines Outcomes Assessment Study- Phase II Pre-Test, (Center for Policy Research 2000) www.povertylaw.org

11.    Client Satisfaction Survey and Results 1997-98, (Legal Advocacy and Resource Center, Boston) www.povertylaw.org

12.    Legal Hotline Quarterly, Winter 2000 www.poverylaw.org

13.    IRS Publication 15-A, Section 2- Employers’ Supplemental Tax Guide; Independent Contractors, http://ftp.fedworld.gov/pub/irs-pdf/p15a.pdf