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Another New Webinar!
Screening Questions, Scripts, and Case Management System
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The National Aging and Law Conference is December 9-11, 2010
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In the News!
California Senior Legal Hotline Making a Difference with Foreclosure Counseling
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Senior Legal Helpline Annual Report
Report on the activities of senior legal helplines for calendar year 2008
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Senior Legal Helplines Conference Call: A Chance for New Helplines to Discuss Processes, Challenges, and Ideas. October 15, 2009 3pm Eastern
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National Association of Senior Legal Hotlines Bi-Monthly Conference Call « Previous Next »
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Using Technology for Client Services in the Helpline Environment. Webinar on December 17, 2009, 3pm Eastern « Previous
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Reports and Statistics
Outcome Studies | Productivity Reports | LSC Reports | Legal Needs Studies | Other Reports
Outcome Studies
| Title | Description |
| Legal Hotlines Client Outcomes Study 2006 | The Legal Hotline Client Outcomes Study 2006 reports the results of a client follow-up survey at seven diverse legal hotlines. Clients who were given advice to take a follow up action in either a consumer or benefits-related case where contacted to see if they had taken the action advised and whether the action had been successful. |
| Legal Hotline Client Outcomes Study Executive Summary | Legal Hotline Client Outcomes Study Executive Summary |
| Outcome Measurement: Assessing Clients' Perspectives of the Impact of Legal Aid Services in Their Lives, | A new framework for measuring client outcomes for short term, intermediate, and long term. Outcomes of the full range of legal services from telephone advice, brief services and transactions, through full representation. |
| Senior Statewide Legal Hotlines Client Outcomes Survey, 2002 | A survey of client satisfaction, follow-up actions taken, and outcomes reported by clients at senior legal hotlines in California, New Hampshire, and Maryland. A summary of the results of the survey is also available. |
| Senior Statewide Legal Hotline Client Outcomes Survey, 2000 | This report was produced by the AARP Foundation Technical Support for Legal Hotlines Project. It contains results from a mailed survey to clients at senior legal hotlines in Florida, Michigan, Kentucky, Tennessee, and Washington. Numerical results, tabulated by the Center for Policy Research, measure how many respondents took action upon hotline advice, results achieved, client satisfaction, and demographic data. |
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| Title | Description | Format |
| Senior Legal Hotlines Annual Report 2008 | 2008 Productivty and Cost Reports for 22 statewide senior legal hotlines | |
| Senior Legal Hotlines Annual Report 2007 | 2007 Productivity and Cost Reports for 21 statewide senior legal hotlines | |
| Senior Legal Hotlines Annual Report 2006 | 2006 Productivity and Cost Reports for 21 statewide senior legal hotlines. | |
| Senior Legal Hotlines Annual Report 2005 | 2005 Productivity and costs statistics from 21 statewide senior legal hotlines. | DOC |
| Senior Legal Hotlines Annual Report 2004 | 2004 Productivity and costs statistics from 21 statewide senior legal hotlines. | |
| Senior Legal Hotlines Annual Report 2003 | 2003 Productivity and costs statistics from 20 statewide senior legal hotlines. | |
| Senior Legal Hotlines Annual Report 2002 | 2002 Productivity and costs statistics from 20 statewide senior legal hotlines. | |
| Senior Legal Hotlines Annual Report 2001 | 2001 Productivity and costs statistics from 20 statewide senior legal hotlines. | |
| Senior Legal Hotlines Annual Report 2000 | 2000 Productivity and costs statistics from 20 statewide senior legal hotlines. |
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| Title | Description | Format |
| Ohio Senior Legal Needs 2009 | Ohio Senior Legal Needs | |
| Michigan Survey of Older Adults 2008 | Survey of older adults in Michigan | |
| Legal Delivery Systems Assessment, December 2008 | Kentucky Legal Delivery Systems Assessment Final Report | |
| Nevada Civil Legal Needs Assessment Report, May 2008 | Nevada Civil Legal Needs Assessment Report | |
| Kentucky Legal Needs Study, November 2007 | Report on a Study of the Concerns of Older Kentuckians, 2007. | |
| North Dakota Legal Needs Assessment for Elderly, 2007 | Legal Needs Assessment for Civil Matters of North Dakotans Ages 60 and Over. | |
| Legal Needs of Older Floridians: A 2006 Survey | AARP and the Department of Elder Affairs surveyed a random sample of Floridians aged 60+ weighted toward low income and minority seniors, about their legal needs and concerns. | |
| Brief Services Units: A Preliminary Report, 2004 | By Amy Mix, et al., AARP Legal Counsel for the Elderly, Washington, D.C. The report explains the progress made-to-date in using a BSU to free up hotline staff, make effective us of volunteers, and tackling specific areas of law that lend themselves to this delivery method |
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| Planning for the Legal Needs of Utah Seniors | This study, conducted by the Utah Division on Aging and Adult Services, revealed that 69% of Utah seniors want a legal hotline as their most desired legal service. | DOC |
| Outcome Measurement: Assessing Clients' Perspectives of the Impact of Legal Aid Services in Their Lives | by Gary Dart, Esq., Executive Director, Legal Aid Services of Oklahoma, Inc., and Denise Caudill, DrPH, The Outcome Zone, Oklahoma City, OK. A new framework for measuring client outcomes for short term, intermediate, and long term outcomes of the full range of legal services from telephone advice, brief services and transactions, through full representation. |
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| Senior Statewide Legal Hotlines Client Outcomes Survey, 2002 | A survey of client satisfaction, follow-up actions taken, and outcomes reported by clients at senior legal hotlines in California, New Hampshire, and Maryland. A summary of the results of the survey is also available | |
| Senior Statewide Client Outcomes Survey 2000 | The full report of a survey mailed to clients and senior statewide legal hotlines in Michigan, Washington, Florida, Kentucky, and Tennessee. The survey was designed to measure whether clients performed follow-up actions advised by the hotline advocates and results achieved. | |
| Hotlines Outcome Assessments Study | The Project for the Future of Equal Justice has engaged the Center for Policy Research, Denver, to initiate a study of the effectiveness of centralized telephone legal advice, brief service, and referral systems ("Hotlines") in the delivery of civil legal assistance. The Center for Policy Research is a non-profit research firm that specializes in planning, developing, and testing projects to improve the effectiveness and efficiency of the justice system. Papers relating to this project can be found on the NLADA Web site. | WWW |
LSC Reports
- Program Letter re: Characteristics of a Telephone Intake, Advice, and Referral System (PDF format) (Word Format)
- LSC Intake Systems Report: Innovative Uses of Centralized Telephone Intake and Deliversy in Five Programs
- LSC: Uses of Technology in Centralized Telephone Intake and Delivery Systems
- LSC: Basic Elements of Effective Centralized Telephone Intake and Delivery Systems