Brief Services Units: A Preliminary Report, with Appendices
Recommendations and Thoughts from the Managers of the Hotline Outcomes Assessment Study Project, by Robert Echols and Julia Gordon Reprinted with permission from MIE-Journal, Spring 2003
The Future of Legal Services by Wayne Moore
Elements of a High Quality Legal Hotline by Shoshanna Ehrlich
Planning your AoA Hotline Proposal? Use this guide to help you with your grant proposal for 2000. (in PDF)
"A New Concept in Delivery - the Brief Service Unit" by Wayne Moore
To Charge or Not to Charge? Are Fees Feasible
For-Profit Hotline: Interview with Telelawyer
Additional materials are located at the Shriver Center's website.
