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Click Here to view the Latest Webinar Training for Legal Hotline Intake Staff   Click Here for More News Updates »  View Now
2010 Annual Report The 2010 Senior Legal Helpline Annual Report on Clients, Cases, etc.   Click Here for More News Updates »  View Now
Senior Legal Hotlines Structures Report Senior Legal Helpline/Hotline Models Report   Click Here for More News Updates »  View Now
Practice Tips for Small Hotlines Guidance for hotlines with 1 FTE attorney or less   Click Here for More News Updates »  View Now
Don't Miss this Conference Equal Justice Conference May 18-21, 2011   Click Here for More News Updates »  View Now
Webinar Available Online Webinar 11/4: Ethical Issues and Procedures for Handling 3rd Party Callers   Click Here for More News Updates »  View Now
Senior Legal Helpline Annual Report Report on the activities of senior legal helplines for calendar year 2008   Click Here for more updates »  Read the Report
Senior Legal Helplines Conference Call: A Chance for New Helplines to Discuss Processes, Challenges, and Ideas. October 15, 2009 3pm Eastern   Click Here for More News Updates »  Learn more
National Association of Senior Legal Hotlines Bi-Monthly Conference Call   « Previous Next »  Learn more
Using Technology for Client Services in the Helpline Environment. Webinar on December 17, 2009, 3pm Eastern   « Previous  Learn more
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Client Outcomes/Satisfaction Surveys

 


Measuring Outcomes: Telling the Senior Legal Helpline Story
Many senior legal hotline managers struggle with how to tell others about the good work that their hotlines are doing each year.  Many funders and community leaders are looking for more than just a report on the number of clients and cases.  This workshop discusses telling the story of the hotlines through various outcome measures.  It discusses the challenges and limitations for hotlines in reporting outcome measures because of the limited levels of service that many offer.  The webinar was recorded on March 26, 2009.
 
Legal Counsel for the Elderly's Outcome Coding

A list of possible outcomes from cases assisted by the senior legal helplines.  Provided by Legal Counsel for the Elderly at the March 26, 2009 webinar on Outcome Measures.

 

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Samples, Examples, Useful Procedural Manuals, & Presentations


Archived Legal Hotline Quarterly Articles  
Title Link
A Holistic Approach to Measuring Hotline Outcomesby Erin McBride37Win05.02
Excerpts from Evaluation of LawLINE Enhancement Project Legal Services Society of British Columbia38Spr06.06
Georgia Senior Legal Hotline Outcomes Project Abstract28Fall03.12
Hotline Outcome Study Phase II Pre test Summary and update17Win00.07
Hotline Outcomes Assessment Study15Sum00.02
Hotline Outcomes Assessment Study: Findings by Robert Echols and Julia Gordon24Fall02.04
Hotline Research Project10Spr99.01
LARC Client Survey Results12Fall99.05
LCE Brief Services Unit Volunteer Evaluation36Fall05.06
LCE Hotline Follow-Up Project by Grayce Rund17Win00.13
Legal Hotlines Client Follow Up Report 2006 – Executive Summary39Sum06.02
Legal Needs of Older Floridians: A 2006 Survey by Erica L. Dinger…….42Sum.07.06
Oklahoma Legal Aid Outcome Measurement Project30Spr04.09
Planning for the Legal Needs of Utah Seniors by Alan Ormsby and Jilene Guntherhellip32Fall04.02
Recommendations and Thoughts from the Managers of the Hotlines Outcomes Assessment Study Project by Bob Echols and Julia Gordon26Spr03.13
Senior Legal Hotlines Outcomes Study17Win00.02
Showing Results by J. Allen May17Win00.10
South Carolina Centers for Equal Justice Follow Up Procedures39Sum06.05
Statewide Senior Legal Hotlines Client Outcomes Survey, 200226Spr03.01
Using Measurable Outcomes to Demonstrate the Value of Hotline Services by David Godfrey42Sum07.01
For additional resources, visit the NLRC's Website Best Practices Section
 
 
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