Legal Hotline Quarterly

The AARP Technical Support for Legal Hotlines Project publishes a quarterly newsletter available to all. The newsletter features in-depth articles about senior hotlines, hotline news, statistics, and other matters of interest to hotline managers. To receive the Quarterly in hard copy please email your address to shoshanna1@comcast.net

Topical Index to articles published in Legal Hotline Quarterly

Winter 2007
This issue contains a detailed article describing the various systems used by the different states to provide legal assistance to people over 60 years old as required by the Older American Act.

Fall 2007
The Fall issue features updates on the AoA Model Approaches for
Statewide Legal Assistance projects in Idaho and North Dakota, an
article on client's experience with the California Senior Legal Hotline's
mediation project, and a very special From the Frontline by a legal
services paralegal.

Summer 2007
The summer 2007 issue features an article on Using Measurable Outcomes to Demonstrate the Value of Hotlines, an update on operations at the Legal Aid Line of Western Ohio, a Report of the Legal Needs of Florida Seniors, a Third Party Caller Story and the From the Fronline column.

Spring 2007
Spring 2007 - this issue contains the notes of the Legal Hotline Pre Conference Day at the Equal Justice Conference, March, 2007.

Fall 2006
The Fall 2006 issue features sample case statements for Legal Hotlines by Patricia Pap, an article on Advisory Councils by Ellie Lanier and a update on the Pennsylvania SeniorLAW Helpline, along with a NALSH Hot Practice Tip and a From the Frontline article.

Summer 2006
The Summer 2006 issue features the Legal Hotline Clients Follow Up Report 2006 - Executive Summary; South Carolina Centers for Equal Justice Follow-up Procedure; an article on fundraising for the Legal Hotline for Michigan Seniors; and Components of a Successful Case Statement

Spring 2006
The Spring 2006 issue features an article on Rules of Professional
Responsibility as they apply to legal services delivered through
technlogy such as websites and telephone advice; excerpts from an
extensive evaluation of the LawLINE at Legal Services Society of British
Columbia, and a description of a hotline-related mediation project at
the California Seniors Legal Hotline.

Winter 2005
The Winter 2005 issue features a client outcome study from Wisconsin Judicare, an article on Legal Hotlines as responders to hurricanes, and an outline for proposed revisions on ABA Standards for Civil Legal Services.

Fall 2005
The Fall issue contains nutshells on the seven Administration on Aging Legal Assistance Grantees, an article on volunteer satisfaction with the Brief Services Unit at Legal Counsel for the Elderly, and suggestions for handling call volume at your hotline.

Summer 2005
The Summer 2005 issue features an article on evaluation, a report on LiveHelp technology, a discussion of the Stand Alone Hotline model, and a whimsical look at how weather affects volume.

Spring 2005
The Spring 2005 issue features an update on the Legal Hotlines for Texans, and article on working with difficult clients from Northwest Justice Project in Seattle and showcases the online law outlines from Maryland Legal Assistance Network.

Winter 2004
The Winter issue features a profile of Legal Aid Line of Western Ohio, particularly how their technology supports the hotline work; an article on Templates for Client Intake from Wisconsin Judicare, an article on HotDocs and a NASLH Hot Practice Tip on finding hidden benefits for clients.

Fall 2004
The Fall issue contains excerpts from the Utah Seniors Legal Needs Study, A preliminary report on Brief Services Units from LCE, an article on Developing Readable Client Materials from Maine LSE and a special From the Frontline from the Asian Pacific American Legal Center. The issue runs the first column of the National Association of Senior Legal Hotline Practice Tips.

Summer 2004
The Summer 2004 Legal Hotline Quarterly features a legal Hotline Evaluation Checklist based on the ABA Standards for Legal Hotlines, a pro se Eviction Outcomes Study from Connecticut, descriptions of the Idaho Senior Legal Hotline and LawLine of British Columbia, and a From the Frontline column about the impact of hotlines on depression.

Spring 2004
The LHQ has a new look designed for us by AARP Creative Services. This
issue contains an update on CLEAR*Sr, a Starwatch article on Voice over
the Internet technology for hotlines, a description of the CARPLS
Student Legal Aid Hotline, and a feature on the Oklahoma Legal Aid
Outcomes Measurement Project.

Winter 2003
Legal Hotline Quarterly Winter 2003 Edition contains a description of
the new Pennsylvania SeniorLAW Helpline and the SeniorLAW Center,
an update on Georgia's Mobile Law Units projec, a report from Legal Aid
Queensland consultant on her visit to US hotlines and website intake to
North Dakota Legal Assistance.

Fall 2003
This issue features the report of the Legal Hotlines Self-Evaluation Measures Project.

Summer 2003
The Summer 2003 LHQ features "An Invitation to a Serious Conversation about Hotlines" by Joan Kleinberg (reprinted from MIEJ), the Iowa Legal Aid Outreach Project Report by Scott Hartsook, and an update on the New Mexico lawyer Referrral for the Elder Program by Richard Spinello (from New Mexico BJ)

Spring 2003
This issue contains final thoughts from the Hotlines outcomes Assessment Study and the Statewide Senior Legal Hotlines Client Outcome Survey 2002. A guide to telephone technology is also featured.

Winter 2002
The Winter issue features an article on acheiving full access to legal services, and update on innovations at the Legal Aid Society of Hawaii, a description and user survey for Legal Files Software, and a case management software summary.

Fall 2002
The Fall 2002 Legal Hotline Quarterly contains project descriptions for the 2002 AoA legal hotline awardees, Findings and Recommendations from the Project for the Future of Equal Justice Hotlines Assessment Study, an article on new software at CARPLS, and 101 Reasons to Use an ASP by John Paul Kemp.

Past issues can be found here.