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Another New Webinar!
Screening Questions, Scripts, and Case Management System
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Don't Miss This Conference!
The National Aging and Law Conference is December 9-11, 2010
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In the News!
California Senior Legal Hotline Making a Difference with Foreclosure Counseling
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Senior Legal Helpline Annual Report
Report on the activities of senior legal helplines for calendar year 2008
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Read the Report
Senior Legal Helplines Conference Call: A Chance for New Helplines to Discuss Processes, Challenges, and Ideas. October 15, 2009 3pm Eastern
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National Association of Senior Legal Hotlines Bi-Monthly Conference Call « Previous Next »
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Using Technology for Client Services in the Helpline Environment. Webinar on December 17, 2009, 3pm Eastern « Previous
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Contact Us
Toll-Free Number: 1-866-949-CERA(2372), or email us at info@ceraresource.org
Shoshanna Ehrlich, Program Specialist
Shoshanna has been involved in Elder Law and legal hotline/legal service delivery for almost two decades: as Supervising Attorney at a statewide Senior Legal Hotline in Florida and for the past 12 years, as the head of the Legal Hotline Technical Support Project at AARP Foundation. As part of the Technical Support Project, she developed a website devoted to legal hotlines, moderated egroups for hotline managers and legal assistance developers, developed workshops on legal delivery topics, and provided individual consultation and site visits to legal hotline developers. The work of that project now rests with CERA, and she is delighted to be participate in this exciting new program.
Keith Morris, Project Manager
As the Director of Operations and Legal Services at Elder Law of Michigan, Keith has run the Legal Hotline for Michigan Seniors--one of the largest in the nation--for the last five years. He has extensive experience in operations, nonprofit management, fundraising, volunteer management, and effectively using new technology. Keith also has a strong background in data analysis and marketing because before going to law school, he was a marketing analyst in the private sector for seven years.
Shoshanna has been involved in Elder Law and legal hotline/legal service delivery for almost two decades: as Supervising Attorney at a statewide Senior Legal Hotline in Florida and for the past 12 years, as the head of the Legal Hotline Technical Support Project at AARP Foundation. As part of the Technical Support Project, she developed a website devoted to legal hotlines, moderated egroups for hotline managers and legal assistance developers, developed workshops on legal delivery topics, and provided individual consultation and site visits to legal hotline developers. The work of that project now rests with CERA, and she is delighted to be participate in this exciting new program.
Keith Morris, Project Manager
As the Director of Operations and Legal Services at Elder Law of Michigan, Keith has run the Legal Hotline for Michigan Seniors--one of the largest in the nation--for the last five years. He has extensive experience in operations, nonprofit management, fundraising, volunteer management, and effectively using new technology. Keith also has a strong background in data analysis and marketing because before going to law school, he was a marketing analyst in the private sector for seven years.