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, Program Specialist
Shoshanna has been involved in Elder Law and legal hotline/legal service delivery for almost two decades: as Supervising Attorney at a statewide Senior Legal Hotline in Florida and for the past 12 years, as the head of the Legal Hotline Technical Support Project at AARP Foundation. As part of the Technical Support Project, she developed a website devoted to legal hotlines, moderated egroups for hotline managers and legal assistance developers, developed workshops on legal delivery topics, and provided individual consultation and site visits to legal hotline developers. The work of that project now rests with CERA, and she is delighted to be participate in this exciting new program.
, Project Manager
As the Director of Operations and Legal Services at Elder Law of Michigan, Keith has run the Legal Hotline for Michigan Seniors--one of the largest in the nation--for the last five years. He has extensive experience in operations, nonprofit management, fundraising, volunteer management, and effectively using new technology. Keith also has a strong background in data analysis and marketing because before going to law school, he was a marketing analyst in the private sector for seven years.