Conflicts of Interest
Telephone hotline service providing legal advice and information must maintain a method of screening calls to avoid conflicts of interest. In the day to day operations of a hotline service, it may receive calls from a wide variety of individuals. In fact, the ability to help a large number of people is generally a key benefit of the hotline method of providing legal services. As a result, lawyers staffing hotline services have a greater likelihood of facing conflicts of interest compared to lawyers working in more traditional legal settings. ABA Hotline Standard 1.4.