In the context of a hotline, an attorney-client relationship arises when the attorney begins discussing the client’s problem with the caller/client, unless the attorney makes absolutely clear this is not the case. Thus, the information gathered from the caller must be kept absolutely confidential. The ABA Standards state that callers are "entitled to confidentiality and an expectation of privacy." ABA Standard 1.5. Computer records must be protected with access codes, and hard copies stored with the same diligence as any other case file. Support staff, volunteers, etc., are bound by the same duty as attorneys just as they are in traditional law offices.