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New Webinar
Legal Hotlines and Interactive Forms: A Dynamic Combination for Enhancing Legal Service Delivery - March 11, 2010, 2:00-3:30pm ET
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New Resource Available
AoA has launched its new National Legal Resource Center website
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Visit www.nlrc.aoa.gov
Florida senior Legal Helpline Honored by State Coalition
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Senior Legal Helpline Annual Report
Report on the activities of senior legal helplines for calendar year 2008
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Read the Report
Senior Legal Helplines Conference Call: A Chance for New Helplines to Discuss Processes, Challenges, and Ideas. October 15, 2009 3pm Eastern
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National Association of Senior Legal Hotlines Bi-Monthly Conference Call « Previous Next »
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Using Technology for Client Services in the Helpline Environment. Webinar on December 17, 2009, 3pm Eastern « Previous
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LegalHotlines.org
This website is sponsored by the Center for Elder Rights Advocacy, which is supported by a grant from the United States Administration on Aging. The Project provides technical assistance to legal hotline managers and developers. The website provides a compilation of hotline-related materials produced by the Project as well as those produced by numerous other programs.
What is a legal hotline?
The Technical Support Project's mission is to serve non-profit programs that provide telephone legal advice at the initial call for service or soon thereafter. This definition includes many programs that do not call themselves "hotlines". Some hotlines stand alone - they are not part of a full legal services organization but provide only telephone brief advice (and) brief services. They refer clients needing extended services to other programs after rendering advice.
Other hotlines perform the advice and intake functions for one or more full-service program that may have one or multiple full-service offices. The Project definition of "legal hotline" does not include programs that perform only telephone intake screening but do not routinely provide legal advice as part of their telephone intake services.
Watch a demo on how the LCE hotline in Washington, DC works
National Association of Senior Legal Hotlines
A non-profit established to advance the legal rights of seniors by increasing the availability of efficient, low-cost mechanisms such as legal hotlines as part of overall aging and legal services delivery. To find out more, click here.